Sorry if you’re unhappy with your purchase. We always want our bidders to take home items they absolutely love.
When you bid in an auction, there is no right of return, unless an item is materially different to its catalogue description.
Just like when you’re in an auction room, bidding online is a contractual commitment to buy.
That’s why we recommend you find out all you can about an item’s features and condition before you bid. To make it really easy for you, you can talk directly to each auctioneer by using our ‘Ask a question’ link (found on the lot’s details page).