Why is my account suspended?

Why is My Account Suspended?

If your account has been suspended, it is typically due to one of the following reasons:

Failure to Make Payment:

If you win an auction but fail to make the required payment to the auctioneer, your account may be suspended. It is crucial to complete payments promptly to avoid any issues.

Linked to a Banned Account:

Your account may be suspended if it is linked to another account that has already been banned. Our system monitors connections between accounts to ensure compliance with our policies.

Duplicate Account Creation:

We only allow one account per user on the-saleroom.com. If you create a duplicate account, it could lead to suspension. Please ensure you maintain only one account to stay in good standing.

If your account has been suspended and you believe this is in error or if you need further assistance, please contact our support team at customersupport@the-saleroom.com. We are here to help resolve any issues you may have.

Alternatively, you can contact us via our chat service which you can find on any page.