To add a new address
Your new address must be one we and our auctioneers can post your items to. It's the same address you would have your bank statements sent to, and for security purposes the address fields of your My Saleroom account are tied to your payment card.
You can add or edit your address by adding your payment card with your new address during the registration process.
You'll need to:
- Sign in
- Click on to a forthcoming auction
- Click 'Connect to auction'
- You're now on the Auction Registration page and you'll see 'My Cards' under 'My registered details'
- Click on 'Add card'
- Enter your new billing address (the exact same address associate with your card)
- Click 'Next'
- Enter add your card details
- Click 'Proceed to verification'
- Here we'll run a quick check to ensure your card is valid
We're sorry it's a little complicated. We want to ensure auctioneers have accurate information to contact you and ensure your items go to the right place.
To remove an old address
Removing an old address can be done in My Saleroom. Simply;
- Sign in
- Click on 'My Saleroom'
- Click on 'View Account' (it's just next to your name at the top of the screen)
- Scroll down to 'My Address Details'
- Click on 'Remove an Address'
- You'll see the tick boxes appear next to your addresses, so tick the one you want to remove
- Click on 'Delete'
We won't be able to bring these back, so please be careful with your selection. If you do make a mistake, you can add your address again by adding your payment card during the auction registration process.
What if my delivery address is different to my payment card billing address?
We can only store addresses associated with your cards at the moment. To inform an auctioneer of an alternate address, in the case of delivery, you will need contact the auctioneer or delivery company at directly at the time of invoicing. They might ask you for proof of that delivery address, just to be sure it gets to you.
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