Struggling to receive a 2-factor verification email to sign in successfully?

To protect your account, we use Two-Factor Authentication (2FA). This adds an extra layer of security during sign-up and login. You'll receive a 6-digit code by email to confirm it's really you. You can read more about this functionality here.

Steps to Log In with a Verification Code

1. Check your inbox
   Look for an email with a 6-digit code sent to the address you entered (check all folders including spam and junk)

2. Attempt to locate the email by searching for the relevant subject line

   "Search for the phrase the-saleroom.com Verification Code" within your email system, making sure all Inboxes and folders are included in this search.

3. Copy the code
   Copy and paste it into the “2-Step Verification” screen to reduce errors (rather than entering manually)
4. Click "Submit"
   This confirms your identity and logs you in.
5. Didn’t receive the code?
   Click “Resend Code”. If the original is still valid (within 15 minutes), you’ll get the same one again. If not, a new code will be sent.
6. Too many attempts?
   The system may temporarily block the Submit/Resend actions. You’ll see a message telling you how long to wait.
7. Once a valid code is entered, you’ll be successfully logged in.

Top Tips 💡

• Each code is valid for 15 minutes. After that, you’ll need to request a new one.
• To sign in correctly with the code received, please ensure you are copy and pasting this from the most recent email received.
• Use Google Chrome for the best experience.
• We recommend adding the email "info@the-saleroom.com" to the trusted sender on your email system.
• Still not working? Send us a message at customersupport@the-saleroom.com, our team is on hand to help!