Receiving a "Failed reCAPTCHA" Error?

What Does This Error Mean?

The "Failed reCAPTCHA check" error appears when our system cannot verify that your login attempt is legitimate. This is part of a security feature designed to block automated bots and protect your account.

In most cases, this error is caused by:

• Outdated cookies or cached data in your browser
• Network interference (e.g. VPNs, proxies)
• Browser extensions or settings that block scripts or cookies

Step-by-Step Troubleshooting

Follow these steps to resolve the error:

1. Clear your browser’s cache and cookies
   This removes old or conflicting data that might be causing the error.
2. Close your browser completely
   After clearing your cache and cookies, close all browser windows and wait 1–2 minutes.
3. Reopen your browser and try again
   Go back to the login page and attempt to sign in again.
4. Use a supported browser
   We recommend using the latest version of Google Chrome for the best experience.
5. Disable browser extensions temporarily
   Especially ad blockers or privacy tools that may interfere with the reCAPTCHA check.

6. Avoid using a VPN or proxy, if possible
   These can sometimes trigger reCAPTCHA security alerts.

    

Need Help Clearing Your Cache?

If you’re not sure how to clear your browser’s cache and cookies, please refer to the article: How to clear cache and cookies.

Still Having Issues?

If the problem continues after following these steps, please send us a message at customersupport@the-saleroom.com, our team is on hand to help!