What can I do if I’m unhappy with my item?

We’re sorry to hear that you’re not happy with your purchase. We always want our bidders to be delighted with the items they win.

When you bid in an auction, it’s important to remember that your bid is a binding commitment to buy—just like if you were in a live auction room. This means there’s no option to return an item unless it’s significantly different from how it was described in the catalogue.

To help avoid any surprises, we recommend getting as much information as possible about the item before you bid. You can easily do this by using our "Ask a question" feature found on the lot details page. This allows you to reach out directly to the auctioneer with any questions you may have. They can provide more details or a condition report to help you feel confident about your bid.

We’re here to help you make informed decisions so you can be happy with your auction experience.

Click here to learn about the 'Ask a question' feature. 

If you require additional support or assistance after receiving your purchase, please reach out to us on customersupport@the-saleroom.com. Our team are on hand to help!