Can I return an item?

When participating in an auction, please keep in mind that placing a bid is a firm commitment to purchase the item, just as it would be in a traditional auction setting. Returns are generally not accepted unless the item received is substantially different from its catalogue description.

To ensure you know exactly what you're bidding on, we encourage you to gather detailed information about the item ahead of time. Simply use our "Ask a question" feature located on the lot details page to contact the auctioneer directly. They can answer any queries and provide condition reports to help you bid with confidence.

Our goal is to support you in making well-informed decisions and enjoying a satisfying auction experience.

Click here to learn about the 'Ask a question' feature. 

If you require additional support or assistance after receiving your purchase, please reach out to us on customersupport@the-saleroom.com. Our team are on hand to help!