How do I return an item that has arrived and is not as described?

We’re sorry if you’re unhappy with your purchase. We always want our bidders to take home items they absolutely love.

When you bid in an auction, there is no right of return, unless an item is materially different to its catalogue description.

If you feel that the lot description is missing information about the item, you can ask the auctioneer questions and request a condition report prior to bidding. Click here to learn about the 'Ask a question' feature. This should avoid any disappointment when your item arrives. 

However, if you feel that the item has been misdescribed, it’s always best to contact the auctioneer directly to see if they can help you. Our auctioneers are experts in their field and take pride in their cataloging, so if there's been a mistake or oversight on their part it's likely they will resolve the situation with you.  

If you’re still unsatisfied, you may wish to contact our Customer Services team via the form below or by using our live chat.